Cabinet Replacement Policy

No-Charge Replacement Policy:

We offer a hassle-free replacement at no cost under the following conditions:

  1. Damaged During Shipment: If your product arrives damaged during shipment.
  2. iCabinets Lifetime Limited Warranty: If your item falls under our lifetime warranty.

For a No-Charge Replacement order, iCabinets covers all shipping expenses.

Replacement Order Procedures:

To initiate a replacement order, please reach out to your designated iCabinets designer using the following contact details:

  • Phone: Toll-Free 844-999-7070
  • Email: support@icabinets |
  • Hours: Mon – Fri | 9am – 6pm (Pacific Time)

All return and replacement requests must be authorized by your iCabinets designer. Please note that installed, modified (by iCabinets or installer), or custom collection cabinet colors are not eligible for return. Returned products must be in their original packaging.

Defective Product Replacement:

If you receive a defective product not caused by shipment, please report it to iCabinets within seven (7) days of delivery. We may request photographs to expedite the replacement process. iCabinets reserves the right to determine the most efficient method to correct defective merchandise, which may involve replacing specific parts rather than the entire item.

Climate Considerations:

Wood naturally undergoes small dimensional changes with variations in humidity. Our products are designed to accommodate these changes. However, extreme environmental conditions can impact wood components. We recommend contacting iCabinets Customer Service for more information regarding dimensional changes in wood and how to mitigate them.

Warped Doors:

Warped doors can result from environmental changes, improper installation, or misadjusted hinges. We require doors to undergo a complete heating and cooling season before considering replacements. The optimal time to assess a door for warping is after a full heating and cooling cycle. Lay the door flat on a surface and measure the gap between the door and the surface. Here are the guidelines for determining if a door is warped based on gap measurements:

  • For doors with a height of 12 inches or less, a gap greater than 1/16 inch indicates warping.
  • For doors with a height between 13 to 24 inches, a gap greater than 1/8 inch indicates warping.
  • Doors with a height ranging from 25 to 41 inches show warping if the gap is greater than 3/16 inch.

Cabinet Wood Species and Finish:

Wood is a natural product with variations in color, texture, and grain. These natural imperfections contribute to its appeal. Additionally, cabinet finishes may vary due to the nature of wood products and application processes.

Please feel free to contact us for any further clarifications or assistance regarding our replacement policy.